Choosing the right care

If you think a life may be at risk, call 911 — don’t worry about picking the “right” place. For everything else, this guide can help. To find places near you, see Find care.

Emergency room (ER) or 911

For problems that could threaten a life, a limb, or eyesight. Examples are in the red box above. Call 911 instead of driving if the person is very sick or getting worse — paramedics can start treatment on the way.

Emergency rooms must check anyone who comes in with an emergency and treat them until they are stable, even if they can’t pay.

Urgent care

For problems that need care today but aren’t life-threatening:

• Sprains, strains, and minor broken bones (like a finger or toe)
• Cuts that may need stitches
• Minor burns
• Fever, flu, sore throat, ear pain, or sinus problems
• Painful urination (possible urinary tract infection)
• Rashes, mild allergic reactions, and pink eye

Your regular doctor (primary care)

For checkups, vaccines, ongoing conditions like diabetes or high blood pressure, prescription refills, and new problems that aren’t urgent. Many offices offer same-day visits and an after-hours phone line — call first.

Telehealth (video or phone visit)

For many minor problems, like colds, rashes, pink eye, allergies, refills, and mental health care. It’s not for emergencies.

Nurse advice line

Many health insurance plans, hospitals, and Medicaid programs have a free 24/7 nurse line. Look for the number on the back of your insurance card. A nurse can help you decide where to go.

Pharmacy

Pharmacists can answer questions about medicines and side effects, help you choose over-the-counter products, and give many vaccines. You don’t need an appointment.

Other help lines

• Mental health crisis: call or text 988, or chat at 988lifeline.org. See Crisis Support.
• Poison or medicine questions: call Poison Help at 1-800-222-1222.

No insurance?

Community health centers offer care on a sliding fee scale based on income. Find one at findahealthcenter.hrsa.gov.